Visitors to our websites
When someone visits our website Asturias Bathrooms we use third-party payment gateway services, Sage Pay and PayPal, we also use Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
Use of cookies by asturiasbathrooms.co.uk
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns and does not identify any individual. We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our Site and to deliver a better and more personalised service. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our Site.
Newsletter and Email marketing
We offer customers the option to sign up and receive newsletters and email marketing for information on new products along with discount vouchers and any offers. Customers also have the option to cancel receiving this information at any time.
Security and performance
Asturiasbathrooms.co.uk uses third-party services to help maintain the security and performance of the Asturiasbathrooms website. To deliver this service it processes the IP addresses of visitors to the Asturiasbathrooms website.
Website
We use a third-party service to publish our website and we collect anonymous information about users’ activity on the site, for example the number of users viewing pages on the site, to monitor and report on the effectiveness of the site and help us improve it.
People who call our company
When you call and place a telephone order with Asturiasbathrooms, any information that relates to credit and debit cards is shredded immediately after the transaction is entered with our 3rd party payment gateway service Sage Pay or PayPal, we never store or hold any credit or debit card information.
Inbound and outbound calls may be recorded for training and fraud prevention purposes – these are processed in Asturiasbathrooms legitimate interest.
People who email us
We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with government. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.
We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
People who use our ‘Contact Us’ service
If you use the ‘Contact Us’ service we will receive an email which contains your name, email address, company name, phone number and the contents within the additional details field. This information will not be shared with any other organisations. All emails are deleted within a 6-month period.
People who use our Live Chat service
From time to time we use a Live Chat service on our website, all correspondence is deleted within a 6-month period.
If you use the Live Chat service we may collect your name, email address, company name, phone number or any other personal details you choose to share with us at the time.
Information We Keep
We have to hold the details of our customers that place orders directly on our website or orders placed over the phone with our sales team. However, we only use these details to provide the service to the person or organisation and will only keep the information for guarantee and HMRC purposes only.
Email addresses of account holders may be used for targeted advertising campaigns, which can include direct emails and targeted advertisements through Google, Bing and social media platforms such as LinkedIn and Facebook.
Asturiasbathrooms is the data controller for the information you provide during the process unless otherwise stated. If you have any queries about the process or how we handle your information, please contact us on the details at the bottom of the page.
Your rights
Under data protection legislation, you have rights as an individual which you can exercise in relation to the information we hold about you.
Complaints or queries
Asturiasbathrooms.co.uk tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Asturiasbathroom.co.uk collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.
Access to Personal information
Asturiasbathrooms.co.uk tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’. If we do hold information about you we will:
give you a description of it;
tell you why we are holding it;
tell you who it could be disclosed to; and
let you have a copy of the information in an intelligible form.
To make a request to the Asturiasbathrooms.co.uk for any personal information we may hold you need to put the request in writing to the address provided below.
If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting the Group Data Protection Officer.
Disclosure of personal information
In many circumstances we will not disclose personal data without consent, unless legally obliged to do or as part of contractual obligations with our customers (where you are a party to the agreement or service).
We may disclose your personal information to the following categories of recipients:
to our group companies, third party services providers and partners who provide data processing services to us (for example, to Sage Pay, PayPal, advertising and delivery companies. This is for the purposes that are described in this Privacy Policy or notified to you when we collect your personal information.
to any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person;
to a potential buyer (and its agents and advisers) in connection with any proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Policy;
to enforce or apply our Terms of Service or other agreements or to protect Asturiasbathrooms.co.uk and its customers (including with other companies and organisations for the purposes of fraud protection and credit risk reduction)
to any other person with your consent to the disclosure.
Legal basis for processing personal information
However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with/involving you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.
If we ask you to provide personal information to comply with a legal requirement or to perform a contact with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).
Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.
If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us, our contact us information can be found on at the bottom of this privacy notice.
Links to other websites
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
Changes to this privacy notice
We keep our privacy notice under regular review. This privacy notice was last updated on 19th May 2018
How to contact us
If you want to request information about our privacy policy, you can email us or write to:
Group Data Protection Officer
Asturias Bathrooms
Office 2
34 – 40 Albert Street West
Grimsby
North East Lincolnshire
DN32 7SJ
